https://www.castingcrane.com/terms-of-use

CASTING CRANE TERMS OF USE

Updated: December 31, 2022

Thanks for using Casting Crane’s products and services (“Services”).

These Terms of Use (“TOU”) contain the terms under which Casting Crane and its affiliates provide their Services to you and describe how the Services may be accessed and used.

We refer to the combination of this TOU and any applicable Additional Terms collectively as these “Terms”.

You indicate your agreement to these Terms by clicking or tapping on a button indicating your acceptance of these Terms, by executing a document that references them, or by using the Services.

If you will be using the Services on behalf of an organization, you agree to these Terms on behalf of that organization and you represent that you have the authority to do so. In such case, “you” and “your” will refer to that organization.

1. Fees and Payments

1.1. Fees for Services. You agree to pay to Casting Crane any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the billing method you select through your account management page. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

1.2. Subscriptions. Some of our Services are billed on a subscription basis (we call these “Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly or annual, depending on what subscription plan you select when purchasing a Subscription. Your Subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, or by contacting our customer support team. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of that billing cycle before terminating. You may cancel auto-renewal on your Subscription immediately after the Subscription starts if you do not want it to renew.

1.3. Taxes. Unless otherwise stated, you are responsible for any taxes (other than Casting Crane’s income tax) or duties associated with the sale of the Services, including any related penalties or interest (collectively, “Taxes”). You will pay Casting Crane for the Services without any reduction for Taxes. If Casting Crane is obliged to collect or pay Taxes, the Taxes will be invoiced to you, unless you provide Casting Crane with a valid tax exemption certificate authorized by the appropriate taxing authority or other documentation providing evidence that no tax should be charged. Casting Crane will not charge you VAT if you provide us with a VAT number issued by a taxing authority in the European Union, are purchasing the Services from Casting Crane Europe Sarl for business reasons, and are located in a different European Union member state from Casting Crane Europe Sarl. If you are required by law to withhold any Taxes from your payments to Casting Crane, you must provide Casting Crane with an official tax receipt or other appropriate documentation to support such payments.

1.4. Price Changes. Casting Crane may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. Casting Crane will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.

2. Privacy

2.1. Privacy. In the course of using the Services, you may submit content to Casting Crane (including your personal data and the personal data of others) or third parties may submit content to you through the Services (your “Content”). We know that by giving us your Content, you are trusting us to treat it appropriately. Casting Crane’s Privacy Policy together with any Service-specific data use policies, privacy statements and privacy notices (collectively, “privacy policies”), detail how we treat your Content and personal data and we agree to adhere to those privacy policies. You in turn agree that Casting Crane may use and share your Content in accordance with our privacy policies.

2.2. Confidentiality.  Casting Crane will treat your Content as confidential information and only use and disclose it in accordance with these Terms (including our privacy policies). However, your Content is not regarded as confidential information if such Content: (a) is or becomes public (other than through breach of these Terms by Casting Crane); (b) was lawfully known to Casting Crane before receiving it from you; (c) is received by Casting Crane from a third party without knowledge of breach of any obligation owed to you; or (d) was independently developed by Casting Crane without reference to your Content.

2.3 Disclosure: Casting Crane will disclose the personal information collected, sold, or disclosed for a business purpose about a consumer.

2.4 Access:   Casting Crane will inform the consumer as to the categories of personal information to be collected and the purposes for which the categories of personal information shall be used. Casting Crane will disclose and deliver the personal information the business collected about the consumer in response to a verifiable consumer request.

3. Your Content

3.1. You Retain Ownership of Your Content. You retain ownership of all of your intellectual property rights in your Content. Casting Crane does not claim ownership over any of your Content. These Terms do not grant us any licenses or rights to your Content except for the limited rights needed for us to provide the Services, and as otherwise described in these Terms.

3.2. Limited License to Your Content. You grant Casting Crane a worldwide, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit your Content, but only for the limited purposes of providing the Services to you and as otherwise permitted by Casting Crane’s privacy policies. This license for such limited purposes continues even after you stop using our Services, though you may have the ability to delete your Content in relation to certain Services such that Casting Crane no longer has access to it. This license also extends to any trusted third parties we work with to the extent necessary to provide the Services to you. If you provide Casting Crane with feedback about the Services, we may use your feedback without any obligation to you.

3.3. Copyright Claims (DMCA Notices). Casting Crane LLC responds to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (DMCA). If you believe that your work has been exploited in a way that constitutes copyright infringement, you may notify Casting Crane’s agent for claims of copyright infringement.

3.4. Other IP Claims. Casting Crane respects the intellectual property rights of others, and we expect our users to do the same. If you believe a Casting Crane user is infringing upon your intellectual property rights, you may email us. Claims of copyright infringement should follow the DMCA process outlined in these Terms, or any equivalent process available under local law.

4. Casting Crane IP

4.1. Casting Crane IP. Neither these Terms nor your use of the Services grants you ownership in the Services or the content you access through the Services (other than your Content). Except as permitted by Casting Crane’s Brand and Trademark Use Policy, these Terms do not grant you any right to use Casting Crane’s trademarks or other brand elements.

5. User Content

5.1. User Content. The Services display content provided by others that is not owned by Casting Crane. Such content is the sole responsibility of the entity that makes it available. Correspondingly, you are responsible for your own Content and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services. Casting Crane is not responsible for any actions you take with respect to your Content, including sharing it publicly. Please do not use content from the Services unless you have first obtained the permission of its owner, or are otherwise authorized by law to do so.

5.2. Content Review. You acknowledge that, in order to ensure compliance with legal obligations, Casting Crane may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms (such as when unlawful content is reported to us). We may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms. However, Casting Crane otherwise has no obligation to monitor or review any content submitted to the Services.

5.3. Third Party Resources. Casting Crane may publish links in its Services to internet websites maintained by third parties. Casting Crane does not represent that it has reviewed such third party websites and is not responsible for them or any content appearing on them. Trademarks displayed in conjunction with the Services are the property of their respective owners.

6. Account Management

6.1. Keep Your Password Secure. If you have been issued an account by Casting Crane in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not Casting Crane, are responsible for any activity occurring in your account (other than activity that Casting Crane is directly responsible for whilech is not performed in accordance with the Customer’s instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you should notify Casting Crane immediately. Accounts may not be shared and may only be used by one individual per account.

6.2. Keep Your Details Accurate. Casting Crane occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your account current and accurate. Accounts are controlled by the entity whose email address is registered with the account.

6.3. Remember to Backup. You are responsible for maintaining, protecting, and making backups of your Content. To the extent permitted by applicable law, Casting Crane will not be liable for any failure to store, or for loss or corruption of, your Content.

6.4. Account Inactivity. Casting Crane may terminate your account and delete any content contained in it if there is no account activity (such as a log in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.

7. User Requirements

7.1. Legal Status. If you are an individual, you may only use the Service if you have the power to form a contract with Casting Crane. None of the Services are intended for use by individuals less than 16 years old. If you are under 16 years old or do not have the power to form a contract with Casting Crane, you may not use the Services. We recommend that parents and guardians directly supervise any use of the Services by minors. If you are not an individual, you warrant that you are validly formed and existing under the laws of your jurisdiction of formation and that you have duly authorized your agent to bind you to these Terms.

7.2. Embargoes. You may only use the Services if you are not barred under any applicable laws from doing so. If you are located in a country embargoed by United States or other applicable law from receiving the Services, or are on the U.S. Department of Commerce’s Denied Persons List or Entity List, or the U.S. Treasury Department’s list of Specially Designated Nationals, you are not permitted to purchase any paid Services from Casting Crane.

8. Acceptable Uses

8.1. Legal Compliance. You must use the Services in compliance with, and only as permitted by, applicable law.

8.2. Your Responsibilities. You are responsible for your conduct, Content, and communications with others while using the Services. You must comply with the following requirements when using the Services:

(a) You may not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.

(b) You may not circumvent or attempt to circumvent any limitations that Casting Crane imposes on your account (such as by opening up a new account to conduct a application form that we have closed for a Terms violation).

(c) Unless authorized by Casting Crane in writing, you may not probe, scan, or test the vulnerability of any Casting Crane system or network.

(d) Unless permitted by applicable law, you may not deny others access to, or reverse engineer, the Services, or attempt to do so.

(e) You may not transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services.

(f) You may not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. Casting Crane will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to Casting Crane.

(g) You may not use the Services to infringe the intellectual property rights of others, or to commit an unlawful activity.

(h) Unless authorized by Casting Crane in writing, you may not resell or lease the Services.

(i) If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless Casting Crane has agreed with you otherwise. You may not use the Services in a way that would subject Casting Crane to those industry-specific regulations without obtaining Casting Crane’s prior written agreement. For example, you may not use the Services to collect, protect, or otherwise handle “protected health information” (as defined in 45 C.F.R. §160.103 under United States federal regulations) without entering into a separate business associate agreement with Casting Crane that permits you to do so.

9. Suspension and Termination of Services

9.1. By You. If you terminate a Subscription in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle unless you are terminating the Agreement for our breach and have so notified us in writing, or unless a refund is required by law.

9.2. By Casting Crane. Casting Crane may limit, suspend, or stop providing the Services to you if you fail to comply with these Terms (such as a failure to pay fees when due), or if you use the Services in a way that causes legal liability to us or disrupts others’ use of the Services. Casting Crane may also suspend providing the Services to you if we are investigating suspected misconduct by you. If we suspend or terminate the Services you receive, we will endeavor to give you advance notice and an opportunity to export a copy of your Content from that Service. However, there may be time sensitive situations where Casting Crane may decide that we need to take immediate action without notice. Casting Crane has no obligation to retain your Content upon termination of the applicable Service.

9.3. Further Measures. If Casting Crane stops providing the Services to you because you repeatedly or egregiously breach these Terms, Casting Crane may take measures to prevent the further use of the Services by you, including blocking your IP address.

10. Changes and Updates

10.1. Changes to Terms. Casting Crane may change these Terms at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Services, and to account for new Services or functionality. Any changes will be posted to the location at which those terms appear. Casting Crane may also provide notification of changes on its blog or via email. Changes will be effective no sooner than the day they are publicly posted. In order for certain changes to become effective, applicable law may require Casting Crane to obtain your consent to such changes, or to provide you with sufficient advance notice of them. If you do not want to agree to any changes made to the terms for a Service, you should stop using that Service, because by continuing to use the Services you indicate your agreement to be bound by the updated terms.

10.2. Changes to Services. Casting Crane constantly changes and improves the Services. Casting Crane may add, alter, or remove functionality from a Service at any time without prior notice. Casting Crane may also limit, suspend, or discontinue a Service at its discretion. If Casting Crane discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Content from that Service. Casting Crane may remove content from the Services at any time in our sole discretion, although we will endeavor to notify you before we do that if it materially impacts you and if practicable under the circumstances.

11. Disclaimers and Limitations of Liability

11.1. Disclaimers. While it is in Casting Crane’s interest to provide you with a great experience when using the Services (and we love to please our customers), there are certain things we do not promise about them. We try to keep our online Services up, but they may be unavailable from time to time for various reasons. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND Casting Crane DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE SERVICES.

11.2. Exclusion of Certain Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, Casting Crane, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE, LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS, AND WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF Casting Crane HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11.3. Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF EACH OF Casting Crane, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO Casting Crane FOR USE OF THE SERVICES AT ISSUE DURING THE 3 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY; AND (B) US$25.00.

11.4. Consumers. We acknowledge that the laws of certain jurisdictions provide legal rights to consumers that may not be overridden by contract or waived by those consumers. If you are such a consumer, nothing in these Terms limits any of those consumer rights.

11.5. Businesses. If you are a business, you will indemnify and hold harmless Casting Crane and its affiliates, officers, agents, and employees from all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim regarding or in connection with your use of the Services or a breach of these Terms, to the extent that such liabilities, damages and costs were caused by you.

12. Contracting Entity

12.1. Who you are contracting with. Unless otherwise specified in relation to a particular Service, the Services are provided by, and you are contracting with, Casting Crane LLC.

12.2. Casting Crane LLC For any Service provided by Casting Crane LLC, the following provisions will apply to any terms governing that Service:

• Contracting Entity. References to “Casting Crane”, “we”, “us”, and “our” are references to Casting Crane LLC, located at 10632 N. Scottsdale Rd., #B-535, Scottsdale AZ 85254-6199
• Governing Law. Those terms are governed by the laws of the State of Arizona (without regard to its conflict of laws provisions).
• Jurisdiction. Except if prohibited by applicable law, each party submits to the exclusive jurisdiction of the state courts located in Scottsdale AZ, and the federal courts located in the Maricopa County AZ with respect to the subject matter of those terms.

Regarding your personal information

We collect personal information from you, which might include:

1. Name, date of birth or country of residence
2. Contact information such as email address, telephone number, address
3. Account details such as user name, password and unique user ID
4. Payment information such as debit or credit card details
5. Photographic proof of age
6. Your reviews about our products and services, information about your preferences and consumption habits
7. Marketing communication and cookie preferences
8. Employment history, salary expectations
9. Details of your contact with us including recordings of any telephone calls
10. Photographs and videos submitted by you or taken at one of our events
11. Profile pictures and social media profile information
12. Information about another individual. If you disclose any personal information relating to other people to us or to our service providers in connection with our products and services, you represent that you have the authority to do so and to permit us to use the information in according with this Privacy Policy.

We also collect personal information from other sources:

• Information received as part of routine card verification (fraud) checks.
• Social network information. When you use a social network login to access our services, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your services account. The specific information transferred depends on your security settings and the privacy policy of your social media network.
• Joint marketing partners, when they share information with us.
• Publicly available data bases. 

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for legitimate business purposes as described further below.

• Providing access to our services
• Administering prize promotions, offers and events
• Providing you with customer service
• Processing your order
• Sending you information about our products and services
• Our business purposes
• Personalizing our products and services
• Publishing your reviews
• Security

Providing access to our services: We may use your personal information to provide you with the functionality of our services, events and mobile applications, such as by arranging access to a registered account. We may also use personal information to send you administrative information, such as changes in our terms, conditions and policies.  We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Administering prize promotions, offers and events: We may conduct prize promotions, contests and other promotional offers. If you participate, we will use your information to administrate such promotions and offers. If you are lucky enough to win, we might ask you for further information so that we can provide your prize and we will ask you to provide a copy of your photographic ID so that we can verify that you are of legal purchase age and, if required, to satisfy eligibility requirements. Some of these promotions have additional rules containing information about how we will use and disclose your personal information. We use this information to manage our contractual relationship with you. 

Customer service: If you contact us, or we contact you, we will use your personal information such as your purchase information and contact history for the purpose of providing you with assistance, handling enquiries and complaints. We will engage in these activities to manage our contractual relationship with you, for our legitimate business reasons and/or to comply with a legal obligation. 

13. Other Terms

Assignment. You may not assign these Terms without Casting Crane’s prior written consent, which may be withheld in Casting Crane’s sole discretion. Casting Crane may assign these Terms at any time without notice to you.

Entire Agreement. These Terms (including the Additional Terms) constitute the entire agreement between you and Casting Crane, and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by you do not apply to the Services, do not override or form a part of these Terms, and are void.

Independent Contractors. The relationship between you and Casting Crane is that of independent contractors, and not legal partners, employees, or agents of each other.

Interpretation. The use of the terms “includes”, “including”, “such as”, and similar terms, will be deemed not to limit what else might be included.

No Waiver. A party’s failure or delay to enforce a provision under these Terms is not a waiver of its right to do so later.

Precedence. To the extent any conflict exists, the Additional Terms prevail over this TOU with respect to the Services to which the Additional Terms apply.

Severability. If any provision of these Terms is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed and the remainder of terms will remain in full effect.

Third Party Beneficiaries. There are no third party beneficiaries to these Terms.

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https://www.castingcrane.com/privacy-policy

CASTING CRANE PRIVACY POLICY

Updated: November 12, 2024

Welcome to Casting Crane! CASTING CRANE, LLC (“Casting Crane”) and its affiliates operate a customizable form-builder system designed to allow customers - typically casting companies, studios, networks, and production houses — to build casting forms to collect form submissions completed by applicants.

This Privacy Policy (“Policy”) applies to your access and use of castingcrane.com (the “Site”) and the software and services available on the Site or offered by us or our subsidiaries (the “Company Services” or the “Services”). We will sometimes refer to you throughout this Policy as “You,” or the “User.” This Policy expressly discloses: (i) the types of personal or non-personal information collected as a result of your use of the Site and the Services; (ii) how such data is used and stored; and (iii) your choices and options regarding sharing and use of your data.

We take your privacy seriously. If you have any questions about this Policy or about privacy at Company, please contact us at [email protected].

What Data Do We Collect?

There are three types of users who may access our Site or Services:

• Visitors – people who access the Site without signing in or who may request information from Casting Crane about our services.
• Customers – people who use our Services or who are authorized by those who pay to use our services.
• End Users – people who provide information to Customers via our Services.

Personal Data

When you a visitor and are interested in our Services and register for an online demo or sales call, we collect the following information: first and last name, email address, phone number, your company name, the number people working for your company, your role in the company, your biggest challenge, when you are available for a demo, and a general query as to how you heard about us. All of this information is collected via our web form, and transmitted to our app database, as well as to our search database (e.g., ElasticSearch, Searchly 3rd Party SaaS).

When you contact us using our contact form, we redirect the contact to our General Sales and Support, and we collect the following information: your first and last name, your email address, phone number, the contact type (whether this is a general, sales, or support contact), and your message. This data is collected via our web form and is transmitted to our app database as well as our search database.

When you register for a User Account to become a Customer with Casting Crane, we collect the following personal data: your email, first and last name, the time zone you are in, password, and password confirmation. We also collect your avatar pic via image upload provided by you, and your IP address, to track abuse. All of this data is collected through our web form for Users and transmitted to our app database.

After you set up a User account, you will have the option to create a Company Account, which, if created, will serve as the master account holder for your company’s account with us. Some Users will also join other existing companies. When you create a Company Account, we collect the following data: company name, address, city, state, ZIP code, and country, the company’s telephone number, URL, and the company’s logo. This data is collected using a web form, and all data is transmitted to our app database. Individual Customer account data can be connected to a Customer Company Account in the same database. A Customer designee can serve as the master account holder for that company as its main registered user, A Customer account holder can also be invited to collaborate with other company accounts. We do connect user data to company user data in our database; however, we do not connect data with outside sources.

When you subscribe for Casting Crane Services, we collect the following data: the name appearing on Your credit or bank card, address, city, state, ZIP/Postal code, country, the card number, expiration month, expiration year, CVC/CVV code. This data is collected via our web form and is not stored on our system, but, rather, is sent securely to our payment processor, Stripe. Stripe tokens are connected to the customer’s Casting Crane account.

When you create your casting call forms on our Site, you will select any questions you need to create your form. While we do not create the forms on your behalf, we do store the data you submit in creating your forms. Because casting call forms are customized by the User, they can have many different field questions, but typically questions include (and we thereby collect data for) the following: your email address, your first and last name, phone number, city, state or province, and image upload. This data is collected using a web form built by our Users for their casting needs. All data fields are transmitted to our app database, as well as to our search database. Applicant data is also connected to customer company accounts, which are scoped to the company and Us. Users cannot view other companies’ data.

We may collect your personal data from third parties if you give permission to those third parties to share your information with us.

Tracking Data

When a User visits our Site, we use certain tracking data (“Tracking Information”).

Usage data. We collect usage data about Visitors, Customers or End Users whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, but we only connect such information with Personal Data for Customers.

Deletion.  Casting Crane will delete the personal information the business will have collected about a consumer and direct service providers to delete the consumer's personal information in response to a verifiable consumer request, subject to certain exceptions.

Device data.  We collect data from the device and application you use to access our Services, such as your IP address and browser type. We may also infer your geographic location based on your IP address, but we only connect such information with Personal Data for Customers.

Referral data. If you arrive at a Casting Crane website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. We do not connect this with other Personal Data

Cookies

When you visit our Site we use cookies to record log data. We use both session-based and persistent cookies. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. If you access our Site through your browser, you can manage your cookie settings.

We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services.

We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:

• To make our site easier to use. If you use the "Remember me" feature when you sign into your account, we may store your email in a cookie to make it quicker for you to sign in whenever you return to Casting Crane.
• For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into Casting Crane.
• To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can't retake certain application forms that they have already completed.

We don't believe cookies are sinister, but you can still choose to remove or disable cookies via your browser. Refer to your web browser's configuration documentation to learn how to do this. Please note that doing this may adversely impact your ability to use our services. Enabling cookies ensures a smoother experience when using our websites. By using our websites and agreeing to this privacy policy, you expressly consent to the use of cookies as described in this policy.

We also use cookies to validate your identity and track your use of the services when you log on. Disabling these cookies may affect your ability to use the Services.

Analytics and Tracking Changes

As of November 12, 2024, we have removed Google Analytics from our website as part of our commitment to protecting user privacy. We no longer use third-party analytics services that track individual user behavior across websites. Any tracking we perform is limited to essential site functionality, security, and basic anonymous usage statistics that help us improve our service while respecting your privacy.

However, please note that our customers (casting companies, studios, networks, and production houses) have the ability to enable their own Google Analytics tracking on their casting forms and pages. If you are submitting information through a customer's casting form, you may be subject to their Google Analytics tracking and should refer to their privacy policy for information about their data collection practices. We do not control or have access to any analytics data collected by our customers.

Personal Data Use

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide, support, personalize, and develop our Websites, products, and services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites, third-party sites, and via email or text message (with your consent, where required by law).
• To help maintain the safety, security, and integrity of our Websites, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Websites, products, and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Casting Crane’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Casting Crane about our Website users is among the assets transferred.

End User Data

Our Services allow our customers to collect Personal Data (name, address, phone number, email address, photos) of people who submit the information to them to be considered to be cast in or work for television shows, web shows, movies and theatrical productions).

It also allows Customers to collect special categories of data that are directly related to casting and employment decisions such as race/ethnic background demographic information, some of which also needs to be retained for legal reasons connected to employment decisions.

Except as described below, we do not share such information to any other parties than the Customer that is requesting the information in connection with the administration and provision of their services.

Sharing your Data

We will not sell, rent, or share Personal Data with third parties outside of our company without your consent, except in the following ways:

Law Enforcement and Internal Operations

Personal Data may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against Casting Crane or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (iv) to protect the rights, property or safety of Casting Crane, its users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Business Transfer

Casting Crane may sell, transfer or otherwise share some or all of its assets, including your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Under such circumstances, Casting Crane will use commercially reasonable efforts to notify its users if their personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

Third-Parties

We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as software maintenance, data hosting, sending email messages, etc. We necessarily have to share your Personal Data with such third-parties as may be required to perform their functions. We take steps to ensure that these parties take protecting your privacy as seriously as we do, including entering into Data Processing Addendum(s), EU Model Clauses and/or ensuring these third-parties have EU-U.S. and Swiss-US Privacy Shield certification.

Third Party Service Providers

The following third-party processors collect personal data on our behalf and transmit it to us.

AWS (S3)
Nature of processing: Object storage
Location of the Processing: United States
Privacy Policy: https://aws.amazon.com/privacy/

CameraTag
Nature of processing: Video uploads and encoding
Location of the Processing: United States
Privacy Policy: https://cameratag.com/privacy

Heroku (Salesforce Company)
Nature of processing: Managed hosting environment
Location of the Processing: United States
Privacy Policy: https://www.salesforce.com/company/privacy/

Imgix
Nature of processing: Image optimization
Location of the Processing: United States
Privacy Policy: https://www.imgix.com/privacy

Mailgun
Nature of processing: Transactional emails to customers; applicant submission notification; one-time notification
Location of the Processing: United States
Privacy Policy: https://www.mailgun.com/privacy-policy

Papertrail
Nature of processing: IP Addresses and Log Information to assist Company with log management and troubleshooting
Location of the Processing: United States
Privacy Policy: https://www.solarwinds.com/legal/privacy

Stripe
Collects: Payment information (credit card, bank information), name, address and contact information to process payments.
Privacy Policy: https://stripe.com/us/privacy
Location of the Processing: United States

How is My Data Protected?

We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration. For example:

• SSL encryption (https) everywhere where we deal with personal data.
• Password protection on your account.
• Data is kept on secure, encrypted servers, located in the US.
• Data is transmitted using encryption and secure methods
• Restricting staff access to Personal Data protected by password logs and two factor authentication.
• Regular staff privacy and security training
• Tokenized payment transactions (we do not store credit card or payment information)

For more information on how we protect information, please go to our security statement https://www.castingcrane.com/security-overview.

However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.

Payments Encryption: Casting Crane utilizes only PCI-DSS compliant third-party payment processors to ensure the security of your personal information using Stripe.

Your Choices and Data Subject Rights

Right to Review and Rectify Your Personal Data

You can update most of your Personal Data by logging on to your account. However, if additional assistance is required to change or delete inaccuracies within your Personal Data or would like to know what information about you was collected, please contact us at  [email protected]. We reserve the right to charge for copies of data requested.

Right to Remove or Withdraw Consent

If you are located in the European Economic Area or Switzerland, you have the right to withdraw consent where such consent is required to share or use data and you may request that we delete your Personal Data. If you receive communications from us and no longer wish to receive them, please follow the removal instructions in the email.

If you are located in the European Economic Area or Switzerland and you object to the processing of your Personal Data by us or our subprocessors, please notify us at [email protected] and we will review your request. We will comply with such requests to the extent required by law or if required by law but it i not possible, we will provide you with a means to delete your data and cancel your account.

You can delete your Personal Data by logging into your account and deleting your account. However, since your Personal Data is required for us to provide the Services to you, deleting it will also terminate your access to the services. Deleting your Personal Data does not mean that all of it will be removed. We take steps to delete Personal Data that is no longer necessary in relation to provide the Services by deleting it within 60 days of you terminating your account or if the account remains unused for more than one (1) year. Data may be retained for up to one year, but we may be required to retain it longer by law, to retain it to exercise or defend legal claims. We may de-identify and anonymize some data for purposes of retaining it for analysis purposes to track trends and improve our Services.

Data Portability

If you would like us to transmit your Personal Data to another company providing similar services, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Data.

Right to Redress

If you are located in the European Economic Area (EEA) and you believe we have violated any data protection laws you may file a complaint with the Data Protection Authority in your country.

Processing End User Data for Customers

Our Services may involve the processing of Personal Data on behalf of our customers. When we do so, we are acting as processors for the controllers of such data. As such, we take steps to ensure that Personal Data subject to GDPR is processed in accordance with controller instructions and GDPR; such as entering into a Data Processing Addendum incorporating EU Standard Contractual Clauses governing the processing, transmission and use of such End User Personal Data. The customers control the privacy settings and determine how the information you provide is to be used according to their own privacy policies or practices. If you wish to exercise your data subject rights to review, rectify, delete or port your End User Personal Data, please contact the controller to make such request. If you make the request to us, we will work with the controller to process and evaluate such request to confirm whether deletion is required by GDPR.

If you are located in or serve people located in the European Union, you may be a data controller and be required to execute a Data Processing Addendum with processors like Casting Crane. If you require a DPA from us, you can download our DPA here. Download the document, fill in the required details, sign it, and send the copy back to us at [email protected].

Transnational Transfer of Data

If you are providing your Personal Data to us directly to use our Services, we will transmit your data, including your Personal Data, to the United States in order to fulfill our contractual obligations to you.

Your California Privacy Rights

California residents who have an established business relationship with Casting Crane may make a written request to Casting Crane about whether Casting Crane has disclosed any Personal Data to any third-parties for the third-parties' direct marketing purposes during the prior calendar year. To make such a request, please send an email or write us:

Attention: Privacy
Casting Crane
Address: 10632 N. Scottsdale Rd., #B-535, Scottsdale, AZ 85254-6199
Phone: (480) 500-8038
Email: [email protected]

Your Rights and Choices

The CCPA provides consumers Casting Crane with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Casting Crane disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
• sales, identifying the personal information categories that each category of recipient purchased; and
• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Third Party Websites

We may link to other websites. When you click on one of these links, you are ‘clicking’ to another website or using social media promotion functions you select. Casting Crane does not control the data collection or privacy practices of such third-party sites. We encourage you to read the privacy policies of any third-party sites, as their collection, use and storage practices, and policies may differ from ours. 

Minors Under 16 Years of Age

Casting Crane does not knowingly collect or store any personal information from or about children under the age of 16.

If you believe a child under the age of 16 has under any circumstances provided us with personal information and data, a parent or legal guardian can email us at  [email protected]. to request that their children’s information be deleted from our records.

Do Not Track

"Do Not Track" or DNT is a feature enabled on some browsers that sends a signal to request that a web application disable its tracking or cross-site user tracking. While our Site respects these preferences and does not engage in cross-site tracking, please note that our customers may implement their own tracking solutions (such as Google Analytics) on their casting forms and pages which may or may not respect DNT signals. Please refer to our customers' privacy policies for information about their tracking practices.

Do Not Sell

In case you wish us not to share your personal data in whatsoever case regardless of the limitations, click on this link: Do Not Sell My Personal Information.

Changes to Privacy Policy

Casting Crane reserves the right to amend this Privacy Policy at any time. If Casting Crane makes material changes to its Privacy Policy, we will notify you by changing the Effective Date on our Privacy Policy and providing additional notification either via email or other means as we may deem commercially reasonable.

Deletion.  Casting Crane will delete the personal information the business collected about a consumer and direct service providers to delete the consumer's personal information in response to a verifiable consumer request, subject to certain exceptions.

Antidiscrimination.  Casting Crane will not discriminate against a consumer who exercises any of the consumer's rights under the CCPA. However, a business may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided to the consumer by the consumer's data and may offer financial incentives to a consumer for the collection, sale, or deletion of personal information on a prior opt-in consent basis.

Questions?

If you ever have any questions about our online Privacy Policy, please contact us. We respect your rights and privacy and will be happy to answer any questions or concerns you might have. You may direct any such questions to us via email at [email protected].

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